Legal
Privacy Policy
Last updated: 5 November 2026
Golden Bridge Care Ltd ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your rights under UK data protection law.
Who we are
Golden Bridge Care Ltd is a care provider based at Matter Building, 140-146 Camden Street, London, NW1 9PF. We are the data controller for the information described in this policy. Contact us at info@goldenbridgecareltd.com.
Information we collect
Depending on how you use our website, we may collect:
- Details you give us in our contact or enquiry form (name, email, phone number, message and enquiry type)
- Details you email us, including job applications and CVs
- Messages and details you share through our live chat (your name, your email if you give it, and your messages)
- Basic technical information, such as your browser type and the pages you visit, which our website host records to keep the site working and secure
How we use your information
- To respond to your enquiries, run our live chat and arrange care assessments
- To consider job applications
- To keep our website secure and working properly
- To meet our legal obligations
Our legal basis
We process your information where you have asked us to (taking steps at your request), where we have a legitimate interest in running and improving our services, where we must by law, or where you have given your consent. You can withdraw consent at any time.
Who we share it with
We do not sell your information. We use trusted service providers to run our website and handle your enquiries. They may only use your data to provide those services to us:
- Netlify, which hosts our website
- Google Firebase, which stores enquiries in a secure database in London and live chat messages in a database in Belgium
- Resend, which delivers the emails we send
- Zoho, which provides our business email
Transfers outside the UK
Some of these providers are based outside the UK. Where your information is transferred, we rely on appropriate safeguards required by UK data protection law.
How long we keep it
We keep enquiry messages only as long as needed to deal with your request, and for up to 24 months afterwards. Live chat conversations are kept for up to 12 months. Job applications and CVs are kept for up to 6 months unless you ask us to delete them sooner.
Your rights
You have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct or delete it
- Object to or restrict how we use it
- Withdraw consent where we rely on it
- Complain to the Information Commissioner's Office (ico.org.uk)
Contact us
To use your rights or ask a question about this policy, email info@goldenbridgecareltd.com or write to us at Matter Building, 140-146 Camden Street, London, NW1 9PF.